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Booking, Payment and Cancellation Policy
To book a Therapy Session, go to the contact section and send an email. Be sure to include a phone number. There will be a follow-up phone call to schedule an appointment. Please schedule at least a week in advance.
For payment, Payment is due at the time of the session. Payment can be in the form of cash, a check or an online credit card payment through Square or Simple Practice. To make an online payment, click on the online payment button in the menu bar at the top of the screen.
Insurance, Justin does accept insurance. At this time, Justin takes Anthem, Blue Cross and Blue Shield, Aetna, Cigna, Optum, United Healthcare and CTcare. Email to learn if Justin can work with your insurance company.
Cancelations, Please give 24 hours notice before canceling a session. Understanding that last minute cancellations are sometimes unavoidable, each client is given two last minute cancelations before being charged a $50 cancelation fee for the first cancelation and a $75 fee for each additional cancelation made with less than 24-hour notice. If a client misses three sessions in a row without communicating about the missed appointments, they will be considered for discharge and their regular scheduled session time may be given to another client.
For sessions that Justin cancels due to technical or scheduling challenges on his end, the client will not be charged and it will not count as a missed session. Sessions that are canceled due to inclement weather, or for other reasons are expected to happen via zoom or in Justin's office at the time of the scheduled appointment.
Ecotherapy workshop participants are not refunded based on non-attendance, however any missed days due to the class being canceled because of weather or other circumstances will be rescheduled.
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